Appointment Setter

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Job Title: Appointment Setter

About the Company:

Our client manufactures, distributes, and installs nanoparticle coatings for exterior surfaces. They have expanded across Canada and are opening new locations in the United States. They are a small, agile team looking for a key player to help them scale efficiently.

Job Description:

Our client is looking for a proactive and energetic Appointment Setter to support their growing operations. This multifaceted role combines customer care, lead management, and administrative support. The primary mission is to ensure that no lead falls through the cracks and that existing customers feel taken care of. This role is perfect for a bubbly, detail-oriented individual who loves interacting with people and is comfortable with technology.

Responsibilities of the role:

• Call inbound leads within 5 minutes of their information request.

• Engage prospects in a low-pressure, consultative manner to determine their needs.

• Schedule appointments for the sales team (virtual or in-person).

• Professionally handle questions regarding products and services.

• Interact with existing customers to ensure they are well taken care of.

• Ensure customers receive necessary paperwork and follow-ups.

• Provide a positive and memorable experience for customers.

• Manage and maintain the CRM to ensure data integrity.

• Ensure leads and customers are categorized correctly and follow the correct sales pipeline.

• Proactively identify issues in the workflow before they become problems.

• Provide basic reports on daily activities and lead status.

Required Experience and Qualifications:

• At least 1 year of experience in appointment setting, sales, or customer service.

• Comfortable learning new software.

• High proficiency in English (written and spoken).

• A clear, understandable accent is required.

Preferred Skills:

• Experience with CRM systems (like Go High Level) is a plus.

• Bilingual (Spanish and English fluency) is highly valued.

Personality:

• High Energy: Bubbly personality and positive attitude.

• Phone Confidence: Comfortable making and receiving calls.

• Proactive: Ability to identify issues and raise concerns.

• Organized: Detail-oriented with strong time management skills.

• Independent: Ability to work autonomously with minimal supervision.

Software & Tools:

• CRM systems (Go High Level experience is a plus)

• Google Meet/Zoom

Schedule:

Full-time

Specific hours to be discussed.

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.