Alarm Monitoring And Collections Specialist QuickBooks

The Alarm Monitoring & Collections Specialist is responsible for responding to alarm events, coordinating emergency dispatch, and ensuring accounts remain in good financial standing. This dual-function role combines alarm monitoring duties with accounts receivable and collections tasks, including outbound calls, payment reminders, account status updates, and resolving overdue balances. The ideal candidate is calm under pressure, highly detail-oriented, and confident in communicating payment requirements while maintaining professional, customer-focused service.

Job Highlights

Hourly Rate: The equivalent of $ 4.00 USD per hour in the applicant’s local currency

Number of Paid Hours Per Week:

Schedule:

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

Collections & Accounts Receivable

• Review past-due accounts and initiate payment reminders according to company policy.
• Contact customers regarding expired payment methods, declined transactions, or overdue balances.
• Negotiate and establish payment arrangements within approved guidelines.
• Update billing notes and maintain accurate records in CRM and QuickBooks Online.
• Provide customers with invoices, statements, and proof of service when requested.
• Recommend accounts for suspension, cancellation, or third-party recovery when required.
• Coordinate with Finance/Billing Supervisor on aging reports and monthly collection targets.

Customer Support & Administration

• Assist with account updates, monitoring plan renewals, and contract changes.
• Process payments over the phone or direct customers to available payment channels.
• Schedule technician visits when failure-to-communicate or service issues affect billing.
• Participate in shift change briefings and maintain high-quality handover notes.

Required Skills & Competencies

• Excellent phone communication and conflict resolution abilities.
• Strong attention to detail and accurate data entry habits.
• Ability to remain calm, clear, and composed during emergency situations.
• Confidence in discussing outstanding balances and securing payments.
• Strong multitasking skills across multiple screens, systems, and call queues.
• High level of integrity and ability to handle sensitive information discreetly.

Shift & Compliance Requirements

• Rotating shifts, including nights, weekends, and holidays.
• Remote required unless approved for remote work.
• Must sign confidentiality, data protection, and monitoring center protocols.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.