Airbnb Property Assistant

We want you to see first why this opportunity stands out and why it could be a great fit for you.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Job Overview

We are a fast-growing short-term rental company managing 30+ premium Airbnb properties across high-demand destinations in North America. Our rapid growth has been driven by operational excellence, exceptional guest experience, and strong attention to detail.

We operate in a fast-paced, high-volume environment where speed, accuracy, and clear communication are critical. We are seeking a highly experienced Assistant with verified short-term rental or property management experience who can confidently manage responsibilities with minimal supervision.

This role is not entry-level. Candidates must have direct experience in the short-term rental industry and be comfortable handling multiple guest interactions and operational tasks simultaneously.

Job Highlights

Hourly Rate: The equivalent of $5.25 USD per hour in the applicant’s local currency

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

• Manage and update property listings and bookings across Airbnb and other STR platforms
• Respond to guest inquiries within minutes, maintaining a professional, solution-oriented tone
• Handle high-volume guest messaging while maintaining accuracy and clarity
• Manage check-in and check-out coordination to ensure seamless guest experiences
• Coordinate with cleaners, maintenance personnel, and vendors to resolve issues quickly
• Monitor and update multi-platform calendars to prevent overbookings
• Follow detailed operational procedures precisely and execute tasks without repeated clarification
• Identify operational inefficiencies and proactively recommend improvements
• Escalate urgent issues appropriately while maintaining ownership of resolution
• Maintain accurate documentation of guest communication and property updates

Requirements

• Minimum 2+ years of verified experience in short-term rental property management (Airbnb required)
• Demonstrated experience handling high message volume while maintaining service quality
• Strong ability to follow written instructions precisely without repeated clarification
• Proven multitasking ability in a fast-paced environment
• Excellent written and spoken English
• Experience coordinating cleaners and maintenance teams remotely
• Ability to think critically and resolve guest issues independently
• Strong attention to detail with zero tolerance for booking or calendar errors
• Reliable high-speed internet and a distraction-free work environment

Preferred Qualifications

• Experience managing 20+ units simultaneously
• Familiarity with property management systems (PMS) and automation tools
• Experience working with North American guests
• Background in hospitality or customer service

Performance Expectations

• Fast response times during working hours
• Clear, professional communication at all times
• Minimal operational errors
• Ability to manage multiple tasks simultaneously without missing details
• Strong comprehension of written instructions and SOPs

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED