Administrative Support Officer

About the Company

Our client is a leading Australian provider of solar energy solutions, dedicated to delivering sustainable and innovative energy systems for both residential and commercial clients. They are committed to helping customers reduce energy costs while contributing to a cleaner, greener environment.

They are seeking a motivated and detail-oriented individual to join their team as an Administrative Support Officer. This position is critical in ensuring the smooth day-to-day operations of their solar installations, customer service delivery, and internal coordination. You will serve as the bridge between the technical and administrative functions of the business, supporting both field teams and office staff.

Key Responsibilities

Administrative Support

• Process customer documentation including STC claim paperwork, connection applications, and compliance forms.
• Maintain accurate job files, records, and databases.
• Coordinate scheduling for installs, inspections, and maintenance.
• Respond to customer enquiries and provide timely updates on job progress.
• Assist with invoicing, job tracking, and internal reporting as required.

Skills & Experience

• 2+ years of experience in administration, operations, and phone-based customer service, ideally with exposure to the Australian market.
• Proficiency in Xero accounting software is a must.
• Excellent communication skills – both written and verbal.
• High attention to detail with strong organisational and time management skills.
• Proficient in Microsoft Office Suite and comfortable learning new software platforms.
• Ability to multitask and work independently in a fast-paced environment.

Desirable Qualifications

• Experience using CRM systems, preferably Zoho.
• Previous experience in the solar or renewable energy industry is an advantage, though not essential.

Additional Information:

• Engagement: Full-time (40 hours per week)
• Time zone of the shift: 9:00AM - 5:00PM Brisbane Time (AEST / GMT+10:00)
• Rate range: USD 6.00 - 7.50/hour
• This is an urgent opportunity, and the selected candidate will be expected to start immediately.