Administrative Assistant E-Commerce And Marketing

Role Overview

We are seeking a highly organised and detail-oriented Administrative Assistant – Marketing & E-Commerce to support our Marketing, E-Commerce, and IT functions. This role is ideal for a proactive all-rounder with hands-on experience in website administration, e-commerce platforms, digital marketing support, and internal systems coordination.

The successful candidate will play a critical role in maintaining our WordPress and Shopify environments, supporting marketing operations, managing databases, assisting with customer communications, and providing general administrative support across departments. This is a remote role requiring strong time management, initiative, and the ability to work with minimal supervision.

Work Schedule: Monday to Thursday, 8:00 AM to 5:00 PM AEST

Key Responsibilities

Website & E-Commerce Support

• Upload, update, and maintain products on WordPress Woocommerce and Shopify websites
• Assist with WordPress site maintenance, including user access management and basic troubleshooting
• Update website pages, policies, terms & conditions, and content as required
• Ensure product listings are accurate, SEO-optimised, and up to date

Marketing & Database Administration

• Assist in setting up and maintaining B2B marketing channels, including distribution lists
• Clean, organise, and maintain marketing and customer databases
• Support content scheduling across social media platforms
• Assist with basic SEO tagging, keyword ideas, and on-page optimisation suggestions
• Support community management activities (responding to comments, basic engagement tasks)

Customer Service & Communications

• Monitor and manage shared email inboxes
• Respond to website and customer service enquiries using templates or standard responses
• Escalate or redirect enquiries to the appropriate internal team members when required
• Maintain professional, timely, and consistent communication standards

Systems, IT & Internal Support

• Assist with software updates, system changes, and routine maintenance (e.g., Roller or similar platforms)
• Support the setup and administration of HR software and internal tools

Administrative & General Support

• Assist with meeting coordination, calendar management, and follow-ups
• Maintain organised digital records and documentation
• Provide ad-hoc administrative support to marketing, e-commerce, and IT teams as needed

Requirements

• Minimum 2–3 years’ experience as an Administrative Assistant or similar role
• At least 2 years’ experience supporting e-commerce operations
• Proven experience working with WordPress, WooCommerce and Shopify
• Strong administrative, organisational, and data management skills
• Experience in marketing support, content scheduling, and basic SEO practices
• Comfortable handling customer enquiries and email management

Tools & Platforms Experience

• WordPress (WooCommerce) / Shopify (expertise for both is a plus)
• Instagram and social media platforms
• MailerLite/MailChimp (or Similar)
• Canva

Nice to Have (Not Required)

• Experience with Adobe Illustrator (additional compensation may be offered)
• Background in e-commerce, Retail or digital service industries
• Familiarity with inventory management and HR systems

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.