Admin Support - Credit Controller

Overview

Join a fast-growing financial services firm as a critical link in the mortgage disbursement process. You will manage a high-volume pipeline, ensuring every case moves efficiently from submission to completion through rigorous follow-up and precise documentation.

Schedule: Full-Time (6 days per week) - Monday-Saturday - 9:00 AM to 5:00 PM

Responsibilities

• Manage a pipeline of active mortgage cases from submission to completion
• Conduct daily follow-ups on all active cases (no case left unattended beyond 2 business days)
• Log and submit cases accurately on bank portals (including income, DBR, LTV, and documentation)
• Review and verify client income documents (salary, bonuses, rental income, self-employed financials)
• Respond to bank queries and provide required documentation promptly
• Escalate delayed or stalled cases with banks
• Maintain real-time updates and accurate records within the CRM
• Identify correct customer profiles (e.g., resident vs non-resident, salaried vs self-employed)
• Ensure compliance with bank policies and lending criteria

Requirements

• Proven experience in mortgage operations, credit control, or home finance
• Strong understanding of DBR calculations, LTV ratios, and credit assessment
• Experience reviewing financial and income documentation
• Excellent written communication skills for professional bank correspondence
• Proficiency with CRM systems, Google Sheets, and email communication
• High attention to detail and strong organizational skills
• Ability to manage multiple cases simultaneously in a fast-paced environment
• Strong follow-through mindset and accountability

Independent Contractor Perks

• Permanent work from home
• Health Insurance
• Immediate hiring

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.