Accounts Receivable AR Specialist - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring an Accounts Receivable (AR) Specialist - Virtual Assistant on behalf of a healthcare organization.

The AR Specialist will play a key role in managing insurance claim follow-ups, resolving denials, and ensuring timely reimbursement. This role is ideal for someone with strong medical billing and AR experience in an outpatient setting.

The organization operates in an outpatient healthcare environment and is focused on maintaining efficient billing operations to support patient care and financial sustainability. They value accuracy, accountability, and strong communication across their billing and clinical teams.

Accounts Receivable & Insurance Follow-Up

• Manage end-to-end insurance claim follow-ups
  

• Follow up on claims with no primary or secondary payer response after 45+ days
  

• Work aging reports to resolve outstanding balances
  

• Communicate with insurance payers for claim status updates
  

• Submit additional documentation as required
  

Denials & Appeals

• Investigate denied claims
  

• Prepare and submit appeals with supporting documentation
  

• Identify recurring denial issues and payer trends
  

Documentation & Reporting

• Maintain accurate notes in the billing system
  

• Track all actions taken on claims
  

• Prioritize workload based on urgency and aging
  

Internal & External Communication

• Respond to provider, staff, and patient inquiries related to claim status
  

• Collaborate with internal billing and leadership teams
  

• Follow established workflows and processes
  

• Medical billing and accounts receivable systems
  

• Insurance payer portals
  

• Internal billing and documentation systems