Account Manager (225-1013)

We are seeking a dedicated and results-driven Account Manager to join our team. As an Account Manager, you will be the primary point of contact for our clients, responsible for maintaining and nurturing client relationships, ensuring client satisfaction, and identifying opportunities to further partnerships. You will work closely with various departments to fulfill the client's needs, align with their strategic goals, and contribute to both their success and ours. If you are a proactive problem solver with exceptional communication and negotiation skills who thrives in a fast-paced environment, we would love to have you on board to make a significant impact on our business and client success.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Develop and maintain long-term relationships with clients to ensure satisfaction.
• Identify new business opportunities and develop strategies to grow accounts.
• Prepare and deliver client presentations to highlight our solutions’ effectiveness.
• Collaborate with internal teams to align efforts with client goals and objectives.
• Regularly check in with clients to assess their needs and propose suitable solutions.
• Negotiate contract terms and conditions with clients to meet company standards.
• Monitor and report on client account health and key performance indicators.
• Resolve client concerns by investigating issues and coordinating timely resolutions.
• Stay informed of industry trends to anticipate client needs and adjust strategies accordingly.
• Manage sales budgets and forecast client revenue to align with business objectives.
• Facilitate training sessions or workshops to equip clients with product knowledge.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least five years of proven account management experience in a relevant industry.
• Strong understanding of sales principles and client relationship management practices.
• Excellent communication and interpersonal skills for effective client interaction.
• Demonstrated ability to handle multiple clients and projects simultaneously.
• Proficiency in CRM software to manage client information and account activity.
• Aptitude in problem-solving skills with a client-centric approach to decision making.