Technical Support Coordinator

About the Company

Our client specializes in residential property management services. They provide comprehensive solutions, including tenant screening, leasing, and vacancy management.

They are looking for a Technical Support Coordinator to join their expanding remote team. As a Technical Support Coordinator, you will manage and optimize internal systems and processes while serving as the go-to technical support person for both in-house and remote team members. This role requires strong technical troubleshooting skills, experience with onboarding and training, and a proactive mindset focused on process improvement and operational efficiency.

Key Responsibilities:

• Serve as the primary technical support contact for in-house and remote teams
• Troubleshoot system, software, and workflow-related issues
• Manage user onboarding and offboarding processes across systems
• Create and deliver technical training sessions for team members
• Identify inefficiencies and recommend process improvements
• Coordinate with software vendors or external IT support when needed

Required Skills:

• Minimum 2+ years of experience in technical support or IT coordination
• Experience in onboarding and training team members on systems and tools
• Strong troubleshooting and problem-solving skills
• Process improvement mindset with attention to detail
• Ability to manage multiple systems and workflows simultaneously
• Strong written and verbal English communication skills
• Comfortable supporting fully remote teams

Preferred / Nice to have skills:

• Formal degree in IT, Computer Science, or related field
• Experience supporting property management or real estate teams
• Familiarity with property management software systems
• Experience documenting SOPs and building internal knowledge bases
• Basic understanding of system integrations and automations
• Experience working with distributed/global teams
• Project coordination experience

Additional Information:

• Engagement: Full-time
• Time zone of the shift: U.S. business hours (EST preferred)
• Preferred locations to hire: Southern Mexico, Nicaragua, Belize, and the Philippines
• Rate range: $6 to $6.75 USD per hour