Support Specialist

About Us

Barkbus is the nations premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, were proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We’re the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation’s beloved pet brand.

Who We Are

We’re a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.

About This Role

The Support Specialist is the frontline ambassador for Barkbus’ mission to deliver joy, empathy, and seamless service to pets and their people. This role manages multi-channel communications, expertly assists clients, ensures operational flow, and supports Pet Stylists—contributing directly to Barkbus’ reputation for high-quality, delightful pet experiences. You represent the Barkbus brand in every interaction—with clients, teammates, and Pet Stylists—enabling exceptional pet care at scale.

What You’ll Do

• Answer inbound phone calls and SMS from pet parents, providing timely, empathetic, and knowledgeable assistance.
• Respond to general email inquiries (info@), ensuring accuracy and warmth in every message.
• Support and resolve reschedule requests, utilizing solution-oriented thinking to meet client and Pet Stylist needs.
• Validating pet and client information for safety, suitability, and optimal scheduling.
• Maintain accurate documentation of all client interactions and appointment details in Barkbus’s systems.
• Serve as real-time SMS support for Pet Stylists on the road: answer questions, resolve day-of obstacles, and provide updates.
• Proactively communicate schedule changes and client needs to ensure high service standards.
• Coordinate with shift leads or leadership as needed regarding schedule adjustments, urgent client requests, or system escalations.
• Surface trends, recurring issues, or process improvement ideas through established reporting channels.
  
  

• Empathy & Client-Centricity: Listens carefully, anticipates needs, and goes the extra mile to delight clients and support teammates.
• Clear Communication: Communicates professionally, positively, and succinctly across all channels.
• Proactive Problem-Solving: Quickly assesses, escalates, or resolves issues without waiting to be asked.
• Organization & Focus: Handles multiple requests, bookings, and channels simultaneously, prioritizing effectively.
• Collaboration & Teamwork: Works fluidly with Scheduling, Operations, and Pet Stylists to support Barkbus mission.
• Accountability: Owns tasks from start to finish, follows up consistently, and maintains detailed and accurate logs.
• Adaptability: Thrives in a fast-paced, ever-evolving environment and embraces feedback, learning, and change.
  
  

• Experience in customer support, client relations, or a similar role
• Confidence using multiple communication channels (phone, SMS, email)
• A growth mindset and a passion for continuous learning
• High attention to detail and strong organizational skills
• Comfort leveraging technology, CRM systems, and dynamic workflows
  
  

• Join a passionate, creative team remaking pet health & wellness
• Build genuine relationships—with both people and pets!
• Thrive in a high-velocity, collaborative culture that values your ideas
• Opportunities for personal and professional growth as we scale nationally