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Service Delivery Manager

Talentmate

Philippines

13th January 2026

2601-2544-751

Job Description

Multinational tech company looking to grow their presence in the Philippines
Attractive salary and benefits

About Our Client

A global technology provider specializing in advanced voice-over-IP and data networking solutions. Our mission is to empower enterprises and service providers with reliable communication systems that drive connectivity and collaboration worldwide.

Job Description

Act as the primary contact for major incidents, coordinating customer voice teams and leading root cause analysis.
Oversee the integrity, security, and performance of customer voice systems, including installations, updates, and configurations.
Ensure uptime and optimal performance of voice/telecommunications services.
Facilitate secure communication with external parties and subject matter experts.
Provide specialized technical support to executives with confidentiality and efficiency.
Support field offices with technical requirements for deployments and missions.
Adhere to customer change management and security protocols.
Track KPIs, prepare performance reports, and present findings to management.
Identify opportunities for service and process improvements.

The Successful Applicant

Bachelors degree in IT or related field, or equivalent experience.
Minimum 5 years of experience managing voice-related incidents, requests, and problem management.
Strong proficiency in interpreting SIP logs and troubleshooting voice issues.
Hands-on experience deploying and configuring SBCs, gateways, routing managers, IP phones, and MS Teams telephony.
Knowledge of unified communications, including cloud-based Microsoft Teams telephony.
Experience with MS Teams Admin Center and scripting (PowerShell, Python).
Excellent English communication skills (written and verbal).
Strong documentation skills for incident and configuration records.
At least 3 years of IT project management or voice technology service management experience.
Certifications in Project Management or IT Service Management are a plus.
Demonstrated leadership in technical environments with proven accountability.

Whats on Offer

A flexible and collaborative work environment.
Opportunities for professional growth and career development.
Exposure to cutting-edge voice and unified communication technologies.
The chance to work closely with high-level executives and global teams.
Competitive compensation and benefits package.

Contact: Raffy Santamaria

Quote job ref: JN-012026-6912756

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Manila, National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Engineering
Company Industry/ Sector:	IT Services And IT Consulting Software Development And Computer And Network Security

What We Offer

About the Company

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