Senior Customer Support Specialist

About the Role:

We are seeking three experienced Customer Support Specialists to join a growing Customer Experience team for a leading Australian service-based organization. These roles focus on delivering high-quality, empathetic, and end-to-end customer support across complex customer enquiries.

This is not a basic support role—candidates must be confident handling nuanced customer interactions, resolving issues independently, and consistently maintaining a high standard of customer experience.

A healthcare or medical background is not required.

Schedule:

• Mondays to Fridays, 8:00 am to 5:00 pm (Australian Eastern Time, 40 hours per week)

Key Responsibilities:

• Manage and resolve complex customer enquiries from end to end
• Provide high-empathy, customer-first support across multiple channels
• Take full ownership of customer issues until resolution
• Communicate clearly and professionally with customers at all times
• Escalate and collaborate with internal teams when necessary
• Maintain accurate records of customer interactions and resolutions
• Consistently deliver a high standard of customer experience

Requirements:

• 5–10 years of customer service or customer support experience
• Strong background in handling complex customer interactions
• Excellent communication skills (written and verbal)
• Proven ability to demonstrate empathy in customer-facing situations
• Strong problem-solving skills and sound judgment
• Ability to work independently and take ownership of outcomes
• Experience in fast-paced, high-volume support environments preferred

What We’re Looking For:

• Professionals who can confidently manage difficult conversations with care and clarity
• Individuals who take initiative and see issues through to resolution
• Customer-focused mindset with a strong sense of accountability
• Consistent performers who can maintain quality under pressure

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.