Operations Analyst

About Tapi

Tapi is a high-growth SaaS company revolutionising property maintenance with innovative software solutions. With a strong presence in New Zealand and Australia, we help property managers streamline their operations through seamless automation and smart integrations.

Position Overview

We are seeking an analytical and detail-oriented Operations Analyst to join our team. The Operations Analyst plays a crucial role in managing and optimising key internal processes, identifying areas for improvement, and driving operational efficiency across all facets of our business.

Key Responsibilities

Billing & Subscriptions

• Management of billing platforms — Chargebee, Stripe, and GoCardless — including setting up new subscriptions, updates and changes to customer billing.
• Facilitation of aged receivables reporting and processes each month, including following up with customers for payment and managing invoice reconciliation.
• All revenue sharing payables and receivables.
• Monitoring and maintenance of billing integrations, including Chargebee–Xero sync and Zapier automation workflows, with escalation to support where required.
  
  

• Manage end-to-end employee and contractor onboarding, including managing automated system access provisioning across Google Workspace, Slack, Linear, Notion, Retool, and other internal tools.
• Manage employee offboarding, ensuring timely and complete removal of system access across all platforms.
• Support hiring, training, leave management and performance management processes using our HRIS (Rippling).
• Manage contractor payroll, including processing changes to compensation, new starters, and leavers on the relevant pay cycle.
  
  

• Create and maintain documentation of operational processes and procedures, including converting processes into SOPs.
• Administer SaaS tool access and licences across the business, including managing seat requests and user permissions.
• Build and maintain workflows and automations to ensure tasks are captured, documented, and executed efficiently.
• Assist in the design and implementation of new systems or tools to support operational excellence.
• Collaborate cross-functionally with teams including Product, Sales, Customer Success, and Finance to capture adhoc requests, streamline processes and drive alignment.
  
  

• Prepare and distribute month-end financial and management reports, including EOM customer reporting.
• Calculate commissions from CRM data each quarter.
• Analyse data and metrics to identify trends, patterns, and opportunities for process improvement.
• Monitor key performance indicators (KPIs) and provide actionable insights to stakeholders.
• Cost analysis, summarisation and commentary.
• Support quarterly planning with data insights.
  
  

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
• 2+ years of experience in operations analysis, business analytics, or a similar role.
• Strong analytical skills with the ability to interpret data, draw conclusions, and make recommendations.
• Proficiency in data analysis tools
• Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
• Proven track record of driving process improvements and operational efficiencies.
• Detail-oriented with a commitment to accuracy and quality.
• Self-motivated with the ability to thrive in a fast-paced, dynamic environment.
• Speak and write fluently in English