Operations Analyst

As an Operations Analyst at Relm, you’ll play a key role in supporting our underwriting and operations teams to ensure accuracy, efficiency, and excellence across our processes. This role blends administrative precision, analytical thinking, and project management — ideal for someone who thrives in a dynamic, collaborative environment and wants to make an impact in an innovative insurance company.

WHAT YOU WILL DO

• Provide day-to-day operational and administrative support to underwriters, with a strong focus on data quality and clearing backlogs (e.g., preparing quotes, binders, and policies).
• Assist in resolving technical queries from brokers and internal departments (finance, risk, compliance, etc.).
• Help maintain a stable, efficient operating model while contributing to ongoing process improvement and modernization initiatives.
• Support accurate recording of transactions in the accounts workbook and internal systems.
• Oversee data capture within underwriting platforms and loss modeling tools to ensure integrity and consistency.
• Maintain up-to-date file documentation for all underwriting accounts in line with company standards.
• Assist in invoice and payment management, tracking, and reconciliation.
• Lead or support process improvement and change management projects as assigned.
• Manage account clearance and KYC processes in collaboration with internal stakeholders.
• Participate in interim and year-end audits by preparing relevant documentation and reconciliations.
• Ensure full compliance with company processes and controls.
• Prepare ad-hoc internal and external reports as needed.
• Perform other duties and projects as assigned to support the broader operations and underwriting function.

• Bachelor’s degree or equivalent relevant experience.
• Solid understanding of commercial insurance operations and underwriting workflows.
• Strong interest in insurance operations and data-driven process improvement.
• Excellent organizational skills and attention to detail.
• Analytical mindset with the ability to perform accurate mathematical calculations and solve problems effectively.
• Demonstrated ability to manage multiple priorities and deliver accurate results under time pressure.
• Strong communication skills – able to convey information clearly and authentically, both in writing and verbally.
• Proficient in Microsoft Office, particularly Excel (including Pivot Tables, VLOOKUP, IF, SUM).
• Comfortable performing data analysis in Excel or Power BI.
• Collaborative team player who works well across functions and levels.
• Self-motivated, dependable, and proactive in driving outcomes.
• Strong project management capabilities with a continuous improvement mindset.

Advantageous:

• Experience with Salesforce or similar CRM/underwriting platforms.
• Familiarity with insurance terminology, contracts, and compliance review.
• Prior experience in data reconciliation, financial reporting, or systems administration within an insurance environment.

WHAT WE OFFER

• 13th Month Pay & Overtime Compensation
• Enjoy an extra financial boost with a 13th-month pay, along with overtime pay for any additional hours worked.
• Night Shift Differential
• Earn a 10% premium for shifts worked between 10:00 p.m. and 6:00 a.m., recognizing your dedication during off-peak hours.
• Comprehensive Government Benefits
• Covered by essential government benefits such as SSS, PHIC, and HDMF.
• HMO Health Coverage
• Full health coverage with an HMO plan to ensure you and your family are taken care of.
• Internet Allowance
• Stay connected with an internet allowance to support productivity whether working remotely or in the office.
• Work Equipment Provided
• Necessary tools and equipment are provided to help you succeed.
• Discretionary Bonus
• Additional bonus on top of your salary, rewarding hard work and dedication.
• Paid Time Off (PTO)
• 15 days of paid leave annually, offering flexibility to take time off when needed.
• De Minimis Benefits (Monthly)
• Additional perks to support your daily needs:
• Rice Subsidy – A monthly subsidy for rice.
• Meal Allowance – A daily meal allowance during workdays.
• Laundry Allowance – Monthly support for laundry expenses.

At Relm, you won’t just join a company - you’ll be part of a team that’s shaping the future. If you’re ready to make an impact, we’d love to hear from you.