Insurance Operations Specialist

Overview

Support the daily operations of a leading US-based recreational boating insurance provider. You will handle customer inquiries, process policy transactions, and work within a high-tech digital platform to ensure seamless service for agents and policyholders.

Schedule:

• Monday–Friday, 9:00 AM – 5:00 PM EST

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Respond to incoming calls, chats, and emails from existing customers, prospects, and agents regarding policy questions and general inquiries.
• Process policy cancellations, mid-term adjustments, and endorsements through the company CRM system.
• Handle requests for additional insurance coverage and assist with policy modifications.
• Provide quotes and support for the digital binding process on admitted insurance products.
• Work collaboratively with the existing in-house team to manage the task queue and ensure timely resolution of customer service requests.

Requirements

• Proven experience working in insurance operations or customer service within an insurance company.
• Strong English communication skills with the ability to handle client-facing interactions professionally and clearly.
• Proficiency in using CRM systems for task management and transaction processing.

Nice-to-Have Requirements

• Experience with recreational boating insurance or specialty insurance products.
• Familiarity with both admitted and excess and surplus lines insurance.
• Background working with Managing General Agents or insurance distribution channels.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.

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