Design Manager

About DesignGuru

DesignGuru is a fast-growing, subscription-based design agency built for the bold. We help businesses around the world elevate their brand through innovative, high-quality design — fast. From startups to global enterprises, our clients count on us to deliver creative that cuts through the noise.

Were not just another agency. Were a passionate team with big dreams: to become the best design agency in the world. And were building a leadership team to scale our operations, delight our clients, and empower our designers.

The Role

Were looking for an experienced Design Manager who can wear multiple hats: team leader, client partner, problem-solver, and growth driver. This is a full-time, fully remote role where youll be the bridge between our clients and our design team — ensuring every project exceeds expectations while keeping our designers motivated and productive.

Your day-to-day will include:

Client Management (40%)

• Own client relationships as the main point of contact
• Interpret briefs, manage expectations, and communicate project updates
• Handle escalations, complaints, and quality concerns with professionalism
• Identify upselling opportunities and prevent churn through proactive relationship management

Team Leadership (40%)

• Manage and coordinate a team of remote designers
• Assign projects based on designer strengths, availability, and client needs
• Provide feedback, mentorship, and quality control
• Balance workload to meet deadlines without burning out your team

Operations & Growth (20%)

• Prioritize requests when capacity is tight
• Spot opportunities to upgrade clients or add services
• Collaborate with leadership on process improvements and team efficiency
• Use project management tools to keep everything running smoothly

What Were Looking For

Must-Haves

• 3+ years managing designers or creative teams (agency or in-house)
• Proven client management experience — youve been the main point of contact and know how to keep clients happy
• Problem-solving skills — youve handled difficult clients, quality disputes, and last-minute fires
• Sales or upselling experience — youre comfortable having growth conversations and spotting opportunities
• Strong communication — clear, confident, and professional on calls, emails, and Slack
• Systems-minded — experience with project management tools (Asana, ClickUp, Monday, Notion, etc.)
• GMT availability — you can work during UK business hours for real-time collaboration

Nice-to-haves:

• Experience in subscription or retainer-based models
• Background in design (you speak the language and can critique work)
• Track record of client retention and account growth
• Startup or fast-paced agency experience

Why Join DesignGuru?

• Competitive salary + performance-based bonuses
• Fully remote team with flexible hours
• A clear growth path and opportunities to up skill
• Work on diverse, global client projects
• Creative, supportive, startup-minded team culture
• Access to premium tools, design resources, and occasional team retreats

Ready to lead?

If youre a natural leader who thrives on solving problems, managing people, and growing client relationships — wed love to hear from you. Apply now and tell us why youre the right person to help DesignGuru scale.