Customer Support Representative

𝐖𝐞’𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 (𝐏𝐢𝐜𝐤𝐥𝐞𝐛𝐚𝐥𝐥 𝐁𝐫𝐚𝐧𝐝)

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Remote (Philippines-based candidates only)

𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞: Full-Time | 10:00 AM – 7:00 PM EST (Night Shift PH)

𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧: $500–$700/month (based on experience)

We are looking for a 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 who understands pickleball and can confidently engage with US customers in excellent English. As the first point of contact for our players, you will assist with inquiries related to camps, schedules, registrations, and community access while delivering a warm, professional, and solutions-oriented experience.

𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐃𝐨

• Respond to customer inquiries via email, chat, and messaging platforms
• Clearly explain pickleball concepts such as skill levels, camps, drills, and schedules
• Assist with registrations, waivers, refunds, and basic troubleshooting
• Communicate confidently with a US-based audience (many aged 50+)
• Maintain accurate records in our CRM system
• Escalate complex issues when necessary
• Deliver a consistently friendly, calm, and helpful customer experience
  
  

• Near-native written and spoken English
• Prior customer support experience with US customers
• Availability to work 10:00 AM – 7:00 PM EST
• Strong communication skills with a warm, professional tone
• Reliable internet connection and a quiet workspace
  
  

• BPO or call center background
• Experience using CRMs (Zendesk, Freshdesk, GoHighLevel, or similar)
• Experience supporting sports, fitness, or community-driven brands
• Familiarity with registrations, events, or online communities
• Direct involvement with pickleball (player, coach assistant, league member, or active fan)
  
  

• You genuinely enjoy helping people and building rapport
• You communicate with patience, clarity, and confidence
• You take ownership of issues and follow through
• You’re seeking a long-term opportunity with growth potential