Customer Support Representative

Job Highlights

• Contract type: Independent Contractor
• Work Schedule: Monday to Friday, 9:00 AM–6:00 PM EST with 1hr unpaid break

Are you passionate about helping people and solving problems in real time? We’re looking for customer-centric professionals who thrive in fast-paced environments and genuinely enjoy creating positive experiences. In this role, you’ll be the voice our customers rely on—handling inbound calls and emails with empathy, troubleshooting everything from billing questions to on-the-road rental issues, and ensuring every interaction ends with clarity and confidence. You’ll work closely with a collaborative team, document cases accurately in our CRM, and play an active role in improving how we serve our customers. If you’re detail-oriented, solution-driven, comfortable with flexible schedules, and excited to make a real impact in a 24/7 operation, we’d love to hear from you.

Responsibilities

• Handle inbound customer support calls with professionalism and empathy
• Respond to customer emails promptly and accurately, addressing inquiries and concerns effectively
• Troubleshoot and resolve a wide range of customer issues, including billing inquiries, reservation adjustments, vehicle-related problems during rental trips, and more
• Process payments and refunds accurately, maintaining financial records with precision
• Log comprehensive details of customer issues and the corresponding resolutions in our CRM system, ensuring accurate documentation for future reference
• Identify and seize opportunities to enhance the overall customer experience, providing feedback and insights to the management team
• Collaborate with other team members to share best practices, resolve complex issues, and contribute to a positive team environment

Requirements

• Proven track record in delivering exceptional customer support, resolving issues, and maintaining customer satisfaction
• Ability to work weekends and accommodate flexible work schedules to meet customer needs and support our 24/7 operation
• Strong verbal and written communication abilities, with a keen focus on providing clear and concise information to customers and team members
• Adept at analyzing complex situations, identifying root causes, and offering effective solutions to ensure customer concerns are resolved
• Meticulous approach to recording information accurately and ensuring all tasks are completed with precision
• Familiarity with customer relationship management tools to effectively document interactions and track customer inquiries

Benefits

Independent Contractor Perks

• Health Insurance Coverage
• Permanent Work from home
• Immediate Hiring
• Steady Freelance Job

Reminder:

• Apply directly through the link provided; you will be redirected to BruntWork’s Career Site. You must complete your application through this link to fulfill the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized.
• Please note that this is a permanent work-from-home position under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection. As independent contractors, they will be responsible for managing their own benefits and taxes. Professional fees are based on hourly rates, which will be determined by performance during the application process.

Job ID: 46744381594