Customer Success Manager

Business Summary:

The Deltek Customer Success team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer’s advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.

Position Responsibilities:

The Customer Success Manager (CSM) is responsible for building and maintaining strong customer relationships to ensure the successful adoption of Deltek’s SaaS products. This role includes renewing existing SaaS contracts, identifying new business and expansion opportunities, meeting or exceeding quotas for both renewals and expansions, and providing responsive support for customer requests, inquiries, and training needs. The CSM also escalates customer issues to Support and other relevant teams at Deltek. Reporting to a Team Lead, the CSM is expected to be proficient in using AI tools to streamline tasks and enhance productivity.

Qualifications:

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in sales, customer service field, or equivalent experience.
• Strong, proven sales skills.
• Excellent customer service and relationship development skills.
• Strong verbal/telephone and written/electronic communication skills.
• Excellent time management and organizational skills.
• Enthusiastic, hard-working, and pleasant attitude.
• Demonstrated industry knowledge in the Federal IT Government market.
• Strong computer and internet skills, including MS Office, and internet research.
• Able to work extended hours (to cover various US time zones)
• Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales.
• Strong interpersonal skills with the ability to adapt to varying situations and personalities.
• Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas.
• Excellent communication skills, both oral and written, that will enable the remote sale of products and services, as well as internal information-sharing.
• Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage.
• Must be knowledgeable in and utilize AI tools to help streamline tasks