Customer Service Specialist

To be considered for this role, please apply directly through our careers page so we can properly review your application.

👉 Fill out the application form here: https://www.careers-page.com/morestaffing/job/3W5X75R8

Faith Requirement: Must personally identify with Reformed theology and be familiar with (or adhere to) Reformed confessions and beliefs.

Job Title: Customer Service Specialist

Location: Remote

Working Hours: EST/ 20 hours per week/Part-time

Work Shift: Flexible / On-call (as needed Monday-Saturday)

Job Description:

Were looking to add a flexible, part-time Customer Service Specialist to support our part -time customer service rep during high-volume seasons, vacations, and occasional absences. This role is ideal for someone who is reliable, proactive, and service-minded, with availability to step in on short notice when needed.

Youll serve as a trusted point of contact between RHB (clients business) and our retail and wholesale customers, delivering prompt, personal, and high-quality support in a way that reflects our values.

Key Responsibilities:

Customer Service & Support

• Respond to retail and wholesale customer inquiries via email, phone, and live chat.
• Assist customers with order questions, account access, and basic troubleshooting.
• Collaborate with the fulfillment team to resolve order-related issues.
• Monitor customer support platforms during coverage periods.
• Create manual orders from conferences and special requests.

Customer Experience & Relationship Building

• Maintain a warm, professional, and helpful tone in every interaction.
• Provide timely follow-up and resolution during periods of coverage.
• Represent the mission and values of RHB in all customer communications.

Internal Collaboration & Readiness

• Stay up to date on SOPs, tools, and workflows to ensure smooth transitions when providing fill-in support.
• Participate in occasional training or team syncs to stay aligned with current processes.
• Communicate proactively with the full-time CS rep and supervisor regarding availability and support capacity.

Qualifications:

• Previous experience in customer service or administrative support (remote experience preferred).
• Strong written and verbal communication skills.
• Tech-savvy with the ability to quickly learn and use support platforms (e.g.,Gorgias, Google Suite, Slack).
• Comfortable working independently and making judgment calls when needed.
• Highly reliable and responsive to requests for coverage.

Personal Attributes:

• Personal relationship with the Lord.
• Alignment with the mission and values of RHB.
• Familiarity with Reformed theology and RHBs publications (or willingness to learn).
• Dependable, adaptable, and a strong team player.
• Customer-first mindset with a heart for service.

About More Staffing

More Staffing is a U.S.-based recruitment agency with one clear goal: to help fellow Filipinos land stable, rewarding jobs with international clients. We connect skilled professionals with global opportunities while ensuring theyre supported every step of the way.

Perks include:

• No agency fees/ salary cuts you get your full salary
• Talent Referral Program earn rewards when you refer successful hires
• Executive coaching & career support grow with ongoing guidance from a coach
• Work directly with international clients (remote) be part of their core team

Be part of a strong Philippine talent pipeline join a community of top professionals building global careers.