Customer Engagement Specialist

Overview

This role involves managing follow-up communications with clients and leads, ensuring timely engagement, and supporting lead generation efforts. You will work closely with the sales team to qualify contacts, book meetings, and maintain accurate CRM records while providing excellent customer experience through post-shipment surveys and quality assurance calls.

Job Highlights

Number of Paid Hours Per Week: 40 hours per week

Schedule: 9:00 AM – 6:00 PM EST (includes 1-hour unpaid break)

Work Arrangement: Work from home

Contract: Independent Contractor

Independent Contractor Perks

• Health Insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job
• Comprehensive support for payroll, HR, and IT through BruntWork

Responsibilities

• Manage follow-up sequences once an order has been received
• Follow up on quotes up to $500 (approximately 60%-70% of cases)
• Follow up with new leads and potential clients
• Reach out to inactive customers and book calls with Edward
• Inform existing customers about new equipment and book meetings with Edward
• Execute a one-week follow-up cycle for various client segments:
• Day 1: First call attempt; if voicemail, send follow-up email. If connected, qualify the client and send an introductory email
• Day 3: Second call attempt; if voicemail, send a brief follow-up email
• Day 5: Third call attempt; if voicemail, send a final email encouraging engagement
• Day 7: Final summary email outlining company capabilities and inviting connection
• Lead generation via LinkedIn and other platforms
• Conduct QA calls for ongoing projects
• Make post-shipment customer experience survey calls to gather feedback
• Assist with other client outreach and calling responsibilities as needed

Requirements

• Proven experience in customer service, virtual assistance, or a related role
• Excellent verbal and written communication skills
• Familiarity with CRM systems (Zoho CRM experience is a plus)
• Strong organizational skills and ability to manage multiple tasks effectively
• Professional phone demeanor and ability to build rapport with clients
• Self-motivated and able to work independently in a remote environment

Side Note

Since this is a permanent work-from-home position and the arrangement is that of an Independent Contractor, the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates, and the rate depends on your performance in the application process.

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.