Client Services Support Manager

This is a remote position.

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, lets shape the future of work together!

Full-time direct employment (not project-based!)

Paid for 5 days while working only 4 days a week (remote)

Work with a leading US Digital Marketing agency

Night Shift | 11pm to 7am

Career growth and learning opportunities

Salary Package: Base Pay + benefits package (HMO Coverage, Life Insurance, 13th month pay, and Government Mandated Benefits).

Profile Requirements:

• 5+ years of experience in digital marketing including account management and project management
  

• 1–2+ years of people management or team lead experience
  

• Strong operational, project management, and execution skills
  

• Experience working within structured workflows and systems
  

• Familiarity with project management tools (TaskRay, Asana, Monday.com, etc.)
  

• Comfort managing performance metrics, quality standards, and process adherence
  

• Excellent communication, coaching, and stakeholder management skills
  

• Experience supporting client-facing teams (direct client ownership not required)
  

• Multifamily and/or digital marketing experience is a plus
  

Core responsibilities:

• People Leadership & Team Development
  

• Directly manage, coach, and develop a team of Client Services Coordinators (IC Level 1)
  

• Execute within Digible’s defined reporting and performance management structure
  

• Conduct regular 1:1s, performance check-ins, and formal reviews
  

• Own onboarding, ramp plans, and ongoing training for new hires
  

• Foster a positive, inclusive, and accountable team culture
  

• Support career pathing and readiness for growth beyond IC Level 1
  

• Identify performance risks early and implement coaching or corrective action plans
  

• Workflow Ownership & Quality Control
  

• Project manage daily and weekly workflow for DPH support teams
  

• Own task prioritization, workload balancing, and capacity management
  

• Ensure consistent execution of Coordinator responsibilities, including:
  

• Campaign reporting and QA
  

• Salesforce and TaskRay documentation accuracy
  

• Client support tasks timeliness and internal follow-ups
  

• Reporting downloads, audits, and documentation
  

• Act as first-line escalation for execution issues, missed deliverables, or quality concerns
  

• Maintain quality control standards across all Account Coordinator output
  

• Cross-Functional Partnership & Integration
  

• Partner closely with the VP of Client Services on team performance, engagement, and development
  

• Partner with the Director of Business Operations on:
  

• Process adoption and compliance
  

• Tooling usage and enhancements
  

• Standardized execution and operational best practices
  

• Serve as a key partner to Client Service Managers, ensuring support teams are fully integrated into the day-to-day needs of their assigned Level 2 and Level 3 counterparts
  

• Reinforce Digible’s service standards, values, and execution expectations across DPH
  

• Ensure clear communication, feedback loops, and alignment between US-based teams and DPH support staff
  

• Performance Management & Continuous Improvement
  

• Monitor and manage team performance against defined KPIs, including:
  

• TaskRay efficiency
  

• Error rates (e.g., FOOPs)
  

• SLA adherence and on-time delivery
  

• Accounts per FTE and Client Utilization expectations
  

• Identify trends in errors, inefficiencies, or workflow breakdowns
  

• Partner with Client Services and Operations leadership to recommend and implement process improvements
  

• Ensure consistent system usage and adherence to documented SOPs
  

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!