Professional Aide- RHS DSS

Posting Details

Position Information

Job Description

RHS Job Title Professional Aide- RHS DSS Job Description

The Access Management & Service Desk Specialist supports the management of system user accounts and access. Serves as the first point of contact for user access management, modifying existing accounts, and assisting access permissions across multiple systems.

Responsibilities include processing user access requests, maintaining accurate records and documentation, managing workflow processes, troubleshooting access issues, and communicating with customers. You will ensure that all access is properly authorized and that permission levels align with user roles and established security standards.

In addition, you will provide first‑level IT support for RHS and VPSA employees through phone, chat, and service tickets. First‑level support includes troubleshooting IT issues, performing software installations, providing remote desktop assistance, and monitoring devices.

You will also initiate communication regarding IT issues and contribute to the creation and revision of troubleshooting workflows and documentation. This position requires strong critical‑thinking skills, the ability to use process‑of‑elimination techniques, and effective problem‑solving in a timely manner. Exceptional customer service is essential in all aspects of this role.

Location: 1855 Place at MSU

Unit: Residential & Hospitality Services- Digital Strategies & Services

Required Qualifications

Required Qualifications

• Motivated self‑starter with the ability to complete tasks in a timely and accurate manner
• Strong written and verbal communication skills; positive and respectful interpersonal style
• Dependable, reliable, and committed to consistent performance
• Moderate technical aptitude with the ability to learn new systems
• Strong organizational skills and attention to detail
• Experience using an IT Service Management (ITSM) system
• Effective problem‑solving and critical‑thinking abilities
• Ability to work collaboratively as part of a team
• Experience with system user access, permissions, and account management
• First‑level IT troubleshooting experience
• Working knowledge of Active Directory
  
  

Preferred Qualifications

Preferred Qualifications

• Experience with O365 applications and mail resource troubleshooting
• Knowledge of IT documentation and knowledge‑management practices
• IT asset management experience
• Familiarity with IT incident‑management processes
• Knowledge Centered Support (KCS) Certification
• CompTIA A+ or equivalent computer fundamentals certification
• Certified Human Resources Specialist credential
• Identity Management–related certification
  
  

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Physical Demands Work Hours

Monday-Friday, Office Hours (8am-5pm)

Work Location Digital Strategies & Services (Loc)

Posting Detail Information

Posting Number 20161951P Open Date 03/25/2026 Close Date 04/30/2026 Open Until Filled No Special Instructions

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents

• Resume
  
  

Optional Documents

• Cover Letter

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