Operations Executive

Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI – Manpower Back Office division. The role will coordinate back‑office activities, ensure seamless customer interactions, and drive operational excellence in a fast‑paced financial services environment. You will act as a bridge between customers, internal teams, and compliance requirements, fostering high service standards and continuous improvement.

Responsibilities

• Serve as the first point of contact for customer inquiries and resolve issues promptly.
• Monitor and manage daily back‑office workflows to meet service level agreements.
• Coordinate with Customer Care Executives to ensure consistent communication and service quality.
• Track key performance indicators (KPIs) and generate operational reports for management.
• Maintain compliance with BFSI regulations and internal policies.
• Identify process bottlenecks and implement improvement initiatives.
• Oversee documentation, data entry, and record‑keeping accuracy.
• Facilitate training and coaching sessions for back‑office staff.
• Liaise with BFSI clients to understand requirements and provide status updates.
• Assist in resource planning and shift scheduling to ensure coverage.

Qualifications

• Bachelors degree in Business, Finance, or related field.
• Minimum 2 years of experience in operations or back‑office roles within BFSI.
• Strong verbal and written communication skills in English.
• Proficiency with MS Office suite and CRM/ERP systems.
• Excellent problem‑solving and decision‑making abilities.
• Knowledge of BFSI regulatory and compliance standards.
• Ability to work in a shift‑based environment and handle high call volumes.
• Detail‑oriented with strong organizational skills.
• Customer‑focused mindset with a service excellence attitude.
• Team player capable of collaborating across departments.