1521 Process Lead- Background Investigation US

<div><span><div>Skills:</div><div>&nbsp;</div><div>Education Qualifications<br>Bachelor’s degree in:<br>Business Administration / HR / Law / Criminology / Operations<br>Preferred:<br>MBA or relevant specialization in Operations / Compliance</div><div>&nbsp;</div><div>Professional Certifications (Preferred)<br>FCRA Certification / Compliance Training (highly preferred)<br>HR Compliance / Background Screening certifications<br>Six Sigma / Process Improvement certifications (Green Belt preferred)</div><div>&nbsp;</div><div>Required Skillset</div><div>&nbsp;</div><div>Core Domain Skills<br>Strong knowledge of:<br>* Background screening lifecycle<br>* Consumer Reporting Agencies (CRA) operations<br>Expertise in:<br>* Criminal checks, employment verification, identity verification<br>Familiarity with:<br>* Vendor management &amp; third-party screening tools</div><div>&nbsp;</div><div>Compliance &amp; Regulatory Knowledge<br>Deep understanding of:<br>* FCRA compliance (disclosures, consent, adverse action process)<br>* Candidate rights and dispute mechanisms<br>Awareness of:<br>* EEOC guidelines (Green Factors)<br>* Data privacy and audit requirements</div><div>&nbsp;</div><div>Analytical &amp; Decision Skills<br>Ability to:<br>* Interpret data and risk signals<br>* Balance analytics + judgment in decision-making<br>Strong problem-solving and root cause analysis skills</div><div>&nbsp;</div><div>Process &amp; Leadership Skills<br>* Process design and optimization<br>* Stakeholder management and influence<br>* Strong ownership and accountability mindset<br>* Ability to operate in ambiguous and high-risk environments</div><div>&nbsp;</div><div>Key Responsibilities<br>1. Process Ownership &amp; Improvement<br>Lead end-to-end background verification processes across:<br>Criminal checks, employment verification, education verification, identity checks<br>Identify operational inefficiencies and implement process improvements and automation<br>Drive SLA adherence, turnaround time (TAT), and quality metrics</div><div>&nbsp;</div><div>2. Regulatory &amp; Compliance Leadership<br>Ensure full compliance with:<br>FCRA (Fair Credit Reporting Act)<br>EEOC guidelines (Title VII)<br>State-specific laws (e.g., Ban-the-Box regulations)<br>Stay updated on evolving US compliance landscape<br>Translate regulatory changes into operational processes and controls</div><div>&nbsp;</div><div>US background screening operates in a complex regulatory framework involving federal, state, and local laws, with high legal and financial risk for non-compliance</div><div>&nbsp;</div><div>3. Decision Support &amp; Risk Management<br>Evaluate risk signals in background reports<br>Support internal teams with compliance-driven decision-making frameworks<br>Establish audit trails and documentation standards</div><div>&nbsp;</div><div>4. Stakeholder Management<br>Collaborate with:<br>Product teams<br>Operations<br>Compliance/legal teams<br>External vendors<br>Act as a bridge between business, compliance, and technology</div><div>&nbsp;</div><div>5. Industry Benchmarking &amp; Innovation<br>Bring best practices from companies like:<br>First Advantage (high-volume, compliance-driven screening)<br>HireRight / Sterling (global screening &amp; automation)<br>Introduce:<br>Data-driven decision frameworks<br>Continuous monitoring models<br>Candidate experience improvements</div><div>&nbsp;</div><div>6. Training &amp; Institutionalization<br>Train teams on:<br>Compliance requirements<br>Process frameworks<br>Risk assessment<br>Build a culture of disciplined decision-making and accountability</div><div>&nbsp;</div><div>Experience:</div><div>6–10 years of experience in background verification / screening domain<br>Minimum 2–3 years in a leadership / process ownership role<br>Experience working with or in:<br>* First Advantage / HireRight / Sterling / Checkr / equivalent<br>Exposure to:<br>* US market background screening processes<br>* High-volume screening operations</div></span></div>