Specialist - IFM

Job Requirements

About the Role

The Senior Specialist - IFM is responsible for managing all infrastructure and facilities management services of the bank, ensuring operational efficiency. This vital role ensures the smooth functioning of day-to-day maintenance and facilities, contributing to the overall operational effectiveness of the bank.

Key Responsibilities

Primary Responsibilities

• Manage essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling.
• Ensure that basic facilities are well-maintained.
• Implement performance management techniques to monitor and demonstrate achievement of agreed service levels and lead improvement initiatives.
• Ensure that facilities meet compliance standards and government regulations.
• Support future planning by forecasting the facility’s upcoming needs and requirements.
• Adhere to reporting procedures as per the bank's standards and requirements.
• Supervise facility refurbishments, renovations, and any necessary replacements and repairs.
• Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures, and purchases.
• Prepare documents to put out tenders for contractors.
• Liaise with external vendors to ensure efficient administrative services.
• Set up Standard Operating Procedures for managing the critical environment and ensure compliance at the site.
• Plan and monitor appropriate facility management staffing levels and ensure efficient utilization.
• Provide training to on-site teams on equipment procedures and implementation, ensuring all desired training is completed as scheduled.
• Communicate workplace safety precautions to employees.
• Develop contingency plans for uncertain situations, such as unexpected equipment breakdowns.
• Capture and share best-practice knowledge among the team.
  
  

• Collaborate with business/support units and provide them with requisite materials and services to support their day-to-day operations.
• Keep abreast of global market trends and competitor strategies in key markets.
  
  

• Graduation: Bachelor of Commerce (B.Com), Bachelor of Science (B.Sc), Bachelor of Arts (BA), Bachelor of Business & Insurance (BBI), or Bachelor of Management Studies (BMS).
• Post-graduation: MBA/PGDM.
  
  

• Minimum of 2 years of relevant experience.
  
  

• Strong leadership and managerial skills.
• Ability to monitor key parameters such as productivity, hiring quality, and costs using relevant scorecards.
• Capability to attract and retain top talent for key roles.
• Adherence to benchmarks and processes for finalizing commercials and other key parameters.