Job Title : Store Manager
Department : Retail Stores
Reports To : Cluster Manager
Role Summary : The Store Manager ensures business success by leading store
operations, driving sales performance, and delivering exceptional
customer experiences through operational expertise, customer-
centric strategies and team leadership.
Key
Responsibilitie
s
: Customer Focus
● Provide exceptional customer service by going the extra mile
to ensure customer loyalty.
● Exhibit emotional intelligence to build trust and rapport with
customers.
● Handle customer queries, concerns, and feedback with
professionalism and empathy.
● Ensure all employees adhere to the company’s policies and
guidelines, fostering a customer-centric culture.
Sales Mastery
● Drive sales to meet or exceed store sales targets, including
achieving category-wise targets.
● Leverage data insights to optimize inventory and identify
growth opportunities.
● Collaborate with the Visual Merchandising (VM) team to
ensure implementation of in-store displays.
Leadership Excellence
● Lead and motivate the store team to achieve high performance
through coaching, recognition, and accountability.
● Manage team dynamics, resolve conflicts, and foster a
collaborative work environment.
● Focus on team development by conducting on-the-job training
(OJT) and providing constructive feedback.
● Manage employee schedules, conduct performance reviews,
and address hiring and training needs to ensure optimal
staffing.
Change Management
● Adapt to new business strategies and implement changes
effectively within the store environment.
● Encourage flexibility among team members to embrace new
processes and technologies.
Decision-Making
● Utilize data insights to make informed decisions that enhance
operational efficiency and customer satisfaction.
● Analyse store performance metrics to identify trends, optimize
operations, and implement performance improvements.
● Allocate resources efficiently to optimize staff productivity and
store performance.
Store Operations Excellence
● Oversee comprehensive store management, including visual
merchandising, stock management, and shrinkage prevention.
● Conduct regular audits to ensure the store is functional,
presentable, and compliant with company standards.
● Maintain outstanding store condition.
● Handle administrative tasks such as managing store
expenses, maintaining monthly reports, and updating
operational checklists.
Candidate
Requirement
: ● Bachelor’s Degree
Total 5+ years of retail experience in the fashion industry, min
2 years of experience as a store manager or assistant store
manager handled a team of 5+ people.
● Expert in Microsoft office.
● Demonstrated success in achieving sales targets and
exceeding customer expectations.
● Exceptional customer service orientation with a strong focus
on customer satisfaction.
● Ability to effectively manage multiple priorities and ensure
smooth and efficient store operations.
● Strong team leadership skills to lead and inspire a team.
● Excellent communication and interpersonal skills for effective
team interaction and conflict resolution.
● Strong analytical and problem-solving skills to analyze data,
identify trends, and make informed decisions.
● Proficiency in store operations, including visual merchandising,
stock management.
● Understanding of inventory management and loss prevention.
