THE KEEPER Medical Records Specialist Team Lead

The Role

• Medical records are the foundation of every claim.
• Missing or incomplete records lead to revenue loss and compliance risk.
• As the Keeper, you ensure accuracy, completeness, and reconciliation while resolving discrepancies and preventing recurrence.
• You safeguard the evidence behind every claim.
  
  

• Claims & payment reconciliation — validating submissions, identifying discrepancies, and resolving mismatches against financial and regulatory standards
• Data management & integrity — maintaining accurate records, conducting audits, and ensuring secure storage and retrieval
• Workflow optimization — improving record processes using SOPs, Kanban, and Lean methodologies
• Quality control & compliance — enforcing QA standards and supporting internal and external audits
• SLA management — maintaining ≥95% SLA compliance across MRT processes and tracking performance
• Risk management — identifying potential risks, documenting them, and maintaining mitigation plans
  
  

• MEDICAL RECORDS SUBMISSION ACCURACY
• TARGET: ≥ 99%
• Percentage of records submitted and reconciled with zero discrepancies.
  
  

• The Disappearing Record
• When records are lost, incomplete, or unreconciled — payments stall, compliance fails, and audits expose the gaps.
• The Keeper fights every form of data loss — in submission, in storage, and in workflow gaps.
• On the MRT team — nothing under your care disappears without a trace.
  
  

• You treat every record as evidence — You handle records as if they will be audited anytime
• You build systems that scale — You create workflows that maintain accuracy under volume
• You close every loop — Every discrepancy is tracked, resolved, and documented
  
  

• Full training in medical records management and healthcare data standards
• Clear performance metrics and SLA-driven evaluation
• Defined role identity with measurable outcomes
• Exposure to workflow design and process improvement
• A culture that values data accuracy and accountability
  
  

• Education: Bachelor’s degree in any discipline
• Experience: 3+ years of experience in medical records management, healthcare compliance, or related MRT operations
• Knowledge: Basic analytical skills to review claim trends and help improve processes.
• Prior experience in handling escalations and leading or supporting a team.
• Ability to mentor and train new team members
• Medical Documentation & Compliance Knowledge
• Attention to Detail & Time Management
• Awareness of HIPAA and data privacy requirements