L1 Networking BAE

Role Summary

• Supporting and optimizing business-critical applications.
• Ensuring compliance with IT and security standards.
• Vendor management for application-related services.
• Training end-users to improve application adoption.
  
  

• End-User and Application Support
• Vendor and Security Operations
• Training and User Adoption
• Reporting and Continuous Improvement
  
  

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven 6+ months experience in Networking
• Prioritize proactive issue identification and resolution to minimize downtime.
• Maintain clear and timely communication with users, vendors, and stakeholders.
• Ensure meticulous documentation for all incidents, changes, and resolutions.
• Adopt a user-centric approach, focusing on improving application usability and adoption.
• Analyze performance metrics to drive continuous improvement and operational efficiency.