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Customer Assistance Manager_Consumer Durables-Hardship Assistance Unit_Ahmedabad

Talentmate

India

25th October 2026

2610-37959-5750

Job Description

We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground.

Responsibilities

Collections Management: Monitor and maintain collection efficiency across assigned portfolios. Ensure timely follow-ups and resolution of delinquent accounts. Analyze collection trends and implement corrective actions. Repossession & Recovery: Manage repossession activities in coordination with repossession agents. Oversee the sale of repossessed assets to maximize recovery. Ensure compliance with legal and regulatory requirements during repossession. Agency & Field Coordination: Liaise with external collection agencies and field executives. Provide training and guidance to the collections team. Conduct field visits when necessary to support recovery efforts. Legal & Compliance: Coordinate with legal teams for initiating and following up on legal actions. Ensure all documentation and processes are in line with bank policies and regulatory norms.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Vejalpur Taluka ,Gujarat
Company Website:	http://www.kotak.com	Job Function:	Customer Service
Company Industry/ Sector:	Banking

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