Manager Business Intelligence

Job Description

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

The Manager – Business Intelligence role in the RCM department is essential to drive data-driven decision-making, streamline reporting, monitor KPIs, and provide actionable insights. This position will help identify revenue opportunities, improve efficiency, and support strategic growth. Thank you

Key Responsibilities

• Design, develop, and maintain dashboards and reports to support RCMS operations, including work allocation, production efficiency, and performance tracking.
• Partner with the U.S. Director of Operations, RCMS, to align on departmental metrics, KPIs, and reporting standards.
• Collaborate with RCMS Revenue Optimization team to analyze RCM data (claims, denials, collections, AR) to identify operational trends, risks, and opportunities for improvement.
• Create scalable data models and visualizations to support customer and internal decision-making.
• Ensure data accuracy, integrity, and usability across all reporting and dashboarding tools.
• Support ad hoc reporting and advanced analytics requests from leadership and stakeholders.
• Mentor junior analysts in BI development practices, ensuring consistency and quality across deliverables.
• Collaborate with cross-functional teams (Ops, Product, Customer Success, Finance) to ensure BI deliverables meet business needs.
  
  

• Delivery of accurate, timely dashboards and reports aligned with RCMS operational needs.
• Increased visibility into production, work allocation, and performance metrics.
• Improved efficiency and decision-making through actionable analytics.
• Identification and communication of RCM trends and insights that drive customer growth and retention.
  
  

• Bachelors degree in computer science, Information Systems, Healthcare Analytics, or related field.
• 4+ years of experience in business intelligence, reporting, or analytics within healthcare, RCM, or EHR domains.
• Advanced SQL skills and strong hands-on experience with Snowflake (mandatory).
• Strong experience with BI/dashboard tools (e.g., Power BI, Tableau, Looker, or equivalent).
• Knowledge of RCM workflows and healthcare billing data (claims, remittances, AR, denials, payer codes, etc.).
• Familiarity with healthcare billing codes (ICD, CPT, HCPCS, NPI) preferred.
• Strong understanding of dimensional data modeling and ETL concepts.
• Experience with data pipeline tools (e.g., Airflow, DBT) and scripting languages (Python/R) preferred.
• Proven ability to translate business requirements into actionable technical solutions.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment and work collaboratively across geographies.