executive Operations

About Ascendion

Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience
  
  

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About Role

Job Title: Executive - Operations

Job Location: Vadodara

Shift Timings: US shift (7:30 PM IST to 5:30 AM IST)

What You'll Do

• Operations Executive initiates and completes the onboarding processes per the norms of Ascendion, US State & Federal Govt. & Ascendion’s Clients
• Communicates efficiently with the prospective employees about the framework of Ascendion's policies and US Department of Labour and other parties that may be involved.
• Should be able to analyse and verify all the documents received from prospective employees to confirm true identity. Identify and resolve deficiencies if any and getting on boarding completed within pre-defined Service Level Agreements
• Create and maintain a positive employee experience
• Coordinate with external Vendors - Business Partners, Background Verification agencies, Vendor Management Organizations, Procurement teams, etc. to complete statutory requirements in line with Ascendion and their Client policies
• Coordinate with the internal teams to make sure that tasks are brought to a logical conclusion in a defined timeframe
• Resolve Billing problems including P.O. extensions, invoice rejections, and P.O. budget issues. Following up with the client/sales teams for P.O. s. This includes entries in appropriate systems and notifying the appropriate people once the issues have been resolved
• Take part in Ascendion internal audits-fixing errors
  
  

What You’ll Need

• Must have experience with US operations/ recruitment
• Excellent verbal and written communication skills; the ability to call, connect and interact with consultants and Vendors
• Be persuasive and goal-oriented
• Able to work accurately under stress and pressure to meet competing deadlines
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  
  

Bonus Points If

• Should preferably have worked in a non-voice based KPO/BPO/LPO environment. If not then any exposure where s/he had to demonstrate the application of knowledge and possess knowledge of detailed processes

---