Debt Manager-Flows-Commercial Vehicle

Job Requirements

About the Role

The Debt Manager - Flows - Commercial Vehicle is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines, contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and execute the collections process for assigned debts.
• Track portfolio performance for specific buckets within the assigned area.
• Monitor and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.
• Allocate targets to agencies and in-house teams and ensure achievement.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Initiate recovery processes for absconded default customers.
• Recommend legal action for non-recoverable cases and coordinate with the legal team for case closure.
  
  

• Maintain administrative data related to collections, including delinquent account history.
• Provide and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.
  
  

• Graduation in any discipline.
  
  

• 2 to 5 years of relevant experience in collections or related fields.
  
  

• Strong organizational and planning skills.
• Excellent communication and interpersonal abilities.
• Ability to manage and motivate teams and external agencies.
• Knowledge of legal guidelines and recovery processes.
• Proficiency in maintaining MIS and administrative records.