Customer Support Specialist

Epassi is an innovative fintech company, our purpose is to boost everyday well-being.

We are one of the market leaders in mobile payments for employee benefits in Europe – our solution combines all the benefits into a single mobile app. Epassi’s team is made of highly skilled people from top notch business developers, designers and software engineers to passionate sales, marketing, and customer support professionals (a 1000 employees). Epassi is awarded by the Financial Times as one of the fastest growing companies in Europe.

Are you a tech-savvy problem solver with a passion for making customers happy? Do you want to be part of influencing the wellbeing of millions of employees around the world with the help of mobile technology? If yes, you might be a great fit for our fast-growing company. Read more below and apply to join Epassi!

Epassi is growing and we are looking for a Customer Support Specialist to Vaasa (Finland). We work in a hybrid model, 3 days a week at the office.

In this role you’ll be the face of the company interacting with our important stakeholders – end-users, clients and partners.

As a Customer Support Specialist You Will

• resolve customer support cases through phone and email efficiently and politely offering best-in-class service
• guide our stakeholders from a technical and product perspective through the user-journey
• liaise with colleagues and other teams to find the best solutions
• identify recurring issues and feedback to be escalated for product development
• keep yourself up to date with new and changing features of the product
  
  

Why You Should Join Epassi

• We are a fast-growing tech company; you will have a chance to impact many meaningful things and grow together with us as a professional
• We have an inspiring & supportive culture and we take care of the well-being of our employees
• We take care of the professional development of Epassians by creating a personal development plan individually and supporting development by providing a yearly budget
• We have a unique team environment - international, motivated, supportive colleagues with a great sense of humor
• Epassi has a great benefit package such as private health care, lunch benefit, wellbeing benefit, and snacks at the office
  
  

Youre a Great Fit If You

• excel in communication and strive towards always giving the best possible service
• are effective, structured and have an eye for details
• grasp easily new information and operating systems
• are easy-going team player with can-do attitude and to also work well on your own
• have 1-2 years of work experience within a customer service or other relevant experience
• are proficient in Finnish and English (these are mandatory), Swedish is a big plus
  
  

The position will be filled immediately when a suitable person is found, so don’t hesitate to apply via careers page as soon as possible.

If you want to ask more information about this opportunity, please contact careers@epassi.com.

Please note that the application should be sent by using the link in the job ad, not by email.

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