Head - Visitor Experience

We create powerful experiences of joy, learning, and connection in our spaces. From public parks, to Third Space (a museum of curiosity and creation), to programmes in schools. We work with 1,500 volunteers a year, to plant trees, deliver learning programmes and run spaces where people can explore and engage joyfully.

Role Summary:

Dharohar is looking for someone who loves to create the best customer experience. This role will require you to develop and implement strategies to attract, engage, and retain visitors while ensuring their satisfaction and enjoyment.

The Head of Visitor Experience is responsible for overseeing and enhancing the overall visitor experience at Third Space.

You will be responsible to:

- Create and implement a visitor experience strategy aligned with the organizations goals

- Analyse the visitor journey to identify pain points and opportunities for improvement

- Ensuring efficient and effective visitor services, facilities, and infrastructure

- Tracking visitor metrics to measure performance and inform decision-making

- Working with cross-functional teams to create a cohesive visitor experience

- Promoting the visitor experience and managing visitor communications.

To succeed in this role, You must:

- Love making people smile

- Be an active listener

- Build connections with people quickly

- Stay calm under pressure

- Be really observant

It would help if you:

- Are process oriented

- Have experience in the hospitality/service sector

- Have attention to detail

Experience:

Minimum 5 years of relevant work experience

Paid Leave, Performace Appraisal, Learning Opportunities, Career Development

Join Dharohar as Head of Visitor Experience to innovate and lead in the non-profit sector. Inspire change and enhance visitor interactions at a mission-driven organization.