Director of Learning and Development

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The Director – Learning & Development is responsible for planning, implementing, and overseeing training and development programs across Palace operations to ensure high service standards, employee capability development, and leadership pipeline growth. The role supports a culture of continuous learning aligned with hospitality brand standards and guest experience excellence.

Key Responsibilities

• Develop and implement the organization’s Learning & Development strategy.
• Design training programs for service excellence, operational skills, and leadership development.
• Lead onboarding, departmental training, and management development programs.
• Ensure consistent implementation of brand standards and SOP training across properties.
• Manage Learning Management Systems (LMS) and digital learning initiatives.
• Track training effectiveness using performance metrics and guest feedback.
• Support succession planning and talent development initiatives.
  
  

• Bachelor’s degree in Hospitality Management, HR, or related field.
• 12+ years of experience in training and development, preferably in the hospitality industry.
• Strong knowledge of Luxury hotel operations and service standards, LQA, emotional intelligence