Customer Service Administrator

Customer Service Administrator - £26,900.00 per annum - Kingswinford, West Midlands

Do you have experience of working within a fast-paced international B2B customer focused role? We are seeking a talented Customer Service Administrator to join our busy UK and Rest of World (ROW) Trade team based at our Head Office in Kingswinford, West Midlands.

Stiltz Homelifts is a multi-award winning global manufacturer / installer of an innovative range of homelift solutions. Our business is growing and as we continue to enjoy unprecedented success within the UK, Europe, US and RoW, we are looking for additional talented people to join the Stiltz team.

As Customer Service Administrator you will demonstrate knowledge of export operations and be responsible for delivering the highest level of customer service to our UK Trade and Rest of World Trade dealers around the world.

What You Will Do

As Customer Service Administrator you will:

• Serve as the main customer service contact for our UK dealers, local authorities, and international dealers.
• Complete timely and accurate sales order processing through to invoicing – continual management and review of order progress via close liaison with internal stakeholders.
• Work with Trade Technical Support team to resolve warranty issues and processing of subsequent warranty orders.
• Preparation of shipping documentation, where required – commercial invoices, packing lists.
• Ensure all dealer issues and problems are dealt with in a timely manner and that acceptable resolution is communicated and agreed
• Developing strong inter-departmental relationships with sales, warehouse, overseas factory, finance, technical support and UK operations to ensure efficient service is provided.
  
  

• Competitive salary £26,900.00 per annum
• 25 days holiday + 8 statutory holidays + 1 additional birthday day!
• Enhanced health cash back scheme
• Health & Wellbeing benefits
• Attractive pension scheme
• Life assurance & critical illness cover
• Employee discount
• Cycle to work scheme
• A genuinely, friendly team environment.
  
  

• Proven experience of working within a fast-paced international B2B customer focused operation.
• Fully IT proficient with Microsoft Office (Word, Excel, Outlook). Experience of using an ERP or similar system is essential – NetSuite would be advantageous.
• Experience of working within a similar role, with knowledge of logistics and distribution.
• Exceptional attention to detail, with accuracy and thoroughness.
• Outstanding verbal and written communication skills, with the ability to listen, build rapport and provide solutions when necessary.
• Strong organisational skills, adaptable with the ability to multi-task, juggling changing priorities across a busy workload.
• Relationship building skills – ability to build good working relationships with internal/external stakeholders.
• Knowledge of export documentation/terminology would be advantageous.