Microsoft-MS-CRM Technical-Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Key Responsibilities:

• Lead the technical design and implementation of D365 CRM solutions, ensuring alignment with business requirements and industry best practices.
• Manage a team of developers and technical consultants, providing guidance, mentorship, and support to ensure successful project delivery.
• Collaborate with functional consultants and business analysts to translate business requirements into technical specifications and solutions.
• Oversee the development of custom plugins, workflows, and integrations using C#, JavaScript, and other relevant technologies.
• Ensure the quality of technical deliverables through code reviews, testing, and adherence to development standards.
• Develop and maintain technical documentation, including system architecture diagrams, integration specifications, and deployment guides.
• Stay current with the latest D365 CRM features, updates, and industry trends, providing insights and recommendations for continuous improvement.
• Manage project timelines, budgets, and resources, ensuring that projects are delivered on time and within scope.
• Engage with stakeholders at all levels, presenting technical concepts in a clear and concise manner.
  
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of [X] years of experience in Microsoft Dynamics 365 CRM development and implementation, with at least [Y] years in a managerial or leadership role.
• Strong understanding of CRM concepts, data modeling, and business processes.
• Proficiency in C#, JavaScript, HTML, and CSS, with experience in developing custom plugins and workflows.
• Experience with Azure services and integration tools (e.g., Logic Apps, Power Automate) is a plus.
• Familiarity with Agile methodologies and project management practices.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to build relationships with clients and stakeholders.
  
  

Preferred Skills:

• Microsoft Dynamics 365 certifications (e.g., MB-200, MB-210, MB-220).
• Experience with Power Platform (Power Apps, Power BI, Power Automate).
• Knowledge of data migration strategies and tools.
• Understanding of security and compliance requirements in CRM implementations.
  
  

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