GMS-Staff-SAP IDM

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Cyber Managed Service – SAP IDAM Operations Specialist – Staff

We are looking for a motivated and detail-oriented SAP IDAM (Identity and Access Management) Operations Specialist to join our team. The ideal candidate will have up to 3 years of experience in operations support, specifically in managing and maintaining SAP IDAM solutions. This role is essential for ensuring the security and efficiency of our identity and access management processes within the SAP environment.

Key Requirements / Responsibilities:

• Provide L2 support for SAP IDAM-related issues, including troubleshooting user access problems, role management challenges, and system outages.
• Assist with the management of user identities and access rights within the SAP IDAM platform, ensuring accurate and timely provisioning and deprovisioning of access.
• Monitor SAP IDAM system performance and logs to proactively identify and address potential issues before they impact users.
• Collaborate with IT and security teams to ensure compliance with security policies and procedures related to identity and access management.
• Contribute to the development and maintenance of SAP IDAM policy documentation, user guides, and training materials to support end-users and promote best practices.
• Engage in regular security reviews and audits of SAP IDAM configurations to ensure alignment with industry standards and compliance requirements.
• Support the implementation of security measures, including role-based access control (RBAC) and Multi-Factor Authentication (MFA), to enhance the security posture of user accounts.
• Assist in the resolution of tickets and service requests related to SAP IDAM, prioritizing based on impact and urgency.
• Keep abreast of new SAP IDAM features and updates, participating in relevant training and knowledge-sharing sessions to maintain expertise in the platform.
• Provide feedback and suggestions to improve the efficiency and effectiveness of the SAP IDAM service, including automation opportunities.
  
  

Preferred Skills:

• Basic knowledge of SAP IDAM solutions, with relevant certifications such as SAP Certified Technology Associate - Identity Management being a plus.
• Understanding of user provisioning and de-provisioning processes within SAP environments.
• Familiarity with network security, identity and access management (IAM), and related technologies (e.g., SIEM, firewalls, multi-factor authentication).
• Experience in a customer support or service desk role.
• Familiarity with ITIL or other IT service management frameworks is a plus.
  
  

Education:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
  
  

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required
  
  

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

---