Commercial Service Manager_D1972

Job Description: Commercial Sales Manager

About This Job

The Commercial Service Manager is responsible for overseeing the commercial aspects of service delivery, ensuring that services are delivered efficiently and effectively to meet client expectations. This role involves managing relationships with key stakeholders, optimizing service delivery processes, and ensuring compliance with contractual obligations. The Commercial Service Manager plays a crucial role in driving customer satisfaction and achieving business objectives.

The Commercial Service Manager (CSM) supports financial and administrative functions by managing budgets, conducting financial analysis, and ensuring adherence to quality management processes and accounting principles. The role involves providing administrative support to the finance department, using SAP Finance and ServiceNow to streamline processes and improve data accuracy. Effective stakeholder management requires clear communication and collaboration across departments. The CSM needs strong skills in budget management, financial analysis, and administrative support, with proficiency in accounting principles and experience in SAP Finance and ServiceNow to drive quality management initiatives.

What You Do

• Manage the commercial aspects of service delivery, including contract management and negotiation.
• Develop and maintain strong relationships with clients and stakeholders to ensure service excellence.
• Monitor service delivery performance and implement improvements to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to ensure alignment of service delivery with business objectives.
• Ensure compliance with contractual obligations and industry regulations.
• Analyze service delivery data to identify trends and opportunities for improvement.
• Lead initiatives to optimize service delivery processes and reduce costs.
  
  

What You Bring

• Proven experience in commercial service management or a related field.
• Strong understanding of contract management and negotiation.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Strong problem-solving and organizational skills.
• Experience in managing relationships with clients and stakeholders.
• Basic knowledge of AI technologies, principles, and their practical use.
  
  

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Lets care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

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