Officer Branch Operations And Service Head Consumer Banking Group

Business Function

Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people.

Responsibilities

• Oversee daily branch operations and ensure compliance with DBS policies, procedures, and regulatory requirements
• Lead and manage branch service delivery teams to achieve operational excellence and customer satisfaction targets
• Monitor branch performance metrics including service quality, efficiency, and financial indicators
• Implement and maintain operational standards across branch functions including customer service, transaction processing, and risk management
• Develop and execute strategies to enhance customer experience and drive business growth within the branch
• Conduct staff training and development programs to build team capabilities and competencies
• Manage branch resources, budgets, and inventory effectively
• Identify operational challenges and implement corrective actions to improve efficiency
• Liaise with regional and head office teams to align branch operations with organizational objectives
• Ensure adherence to compliance, anti-money laundering, and data security protocols

Requirements

• Minimum 5-7 years of experience in branch operations, retail banking, or consumer banking services
• Proven track record in managing branch operations and leading service delivery teams
• Strong knowledge of banking products, services, and operational processes
• Demonstrated ability to drive operational efficiency and improve service quality
• Excellent leadership and people management skills
• Strong analytical and problem-solving capabilities
• Proficiency in banking systems and MS Office applications
• Knowledge of regulatory and compliance requirements in banking
• Ability to work collaboratively across functions and manage multiple priorities
• Diploma or Bachelors degree in Business Administration, Finance, or related field

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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