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Senior Executive - US Healthcare Voice Process

Talentmate

India

26th August 2026

2608-59363-15

Job Description

About the Role

We are looking for male candidates with good English communication skills to join our US healthcare voice process supporting a therapy centre based in New York. The role involves handling both inbound and outbound calls and communicating professionally with patients, healthcare representatives, and other stakeholders.

Requirements

Key Responsibilities

- Handle inbound and outbound calls for a US-based healthcare

- Communicate clearly and professionally with US customers and healthcare stakeholders.

- Understand customer/patient requirements and provide appropriate assistance.

- Maintain accurate information and follow process guidelines.

- Handle calls with patience, confidence, and professionalism.

- Meet quality, productivity, and attendance standards.

- Work effectively as part of a team in a rotational-shift environment.

Candidate Requirements

- Gender: Male

- Education: No specific educational qualification required.

- Experience: 3–8 years

- Excellent English communication and conversation skills.

- Good listening and interpersonal skills.

- Common sense, problem-solving ability, and willingness to learn.

- Basic computer knowledge.

- Experience in US voice/customer support or healthcare processes will be an advantage.

Shift Timings

- 5:00 PM – 2:30 AM

- 6:30 PM – 3:30 AM

Candidates should be comfortable working in US shift timings.

Work Location & Schedule

- Work Mode: Work from Office

- Weekly Off: 2 rotational days off

- Process: US Healthcare

Ideal Candidate

The ideal candidate should have strong spoken English, confidence while handling calls, a professional attitude, and the ability to work independently in a fast-paced US healthcare environment.

If you have excellent communication skills and relevant voice-process experience, we would love to hear from you.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Thiruvananthapuram ,Kerala
Company Website:	https://www.exalansandhunar.com	Job Function:	Call Center Operations
Company Industry/ Sector:	Business Consulting and Services

What We Offer

About the Company

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