Department Manager

Company Overview

Reliance Retail is Indias largest and fastest-growing retailer, offering exceptional value, superior products, and unique shopping experiences across the nation. With an expansive presence in 7,000+ cities and 15,000+ stores, Reliance Retail strives to revolutionize retail through technology, innovation, and customer-centric solutions.

Job Overview

The Department Manager is a mid-level, full-time role based in Thiruvananthapuram and Ernakulam. This position involves overseeing daily retail operations within assigned departments to ensure outstanding customer experiences and operational excellence. Candidates should have up to 6 years of relevant work experience, ideally within dynamic, high-growth retail environments.

Qualifications And Skills

• Proven expertise in retail operation (Mandatory skill) with demonstrated success in managing departmental activities, inventory, and customer service delivery in a retail setting.
• Strong background in team leadership, motivating staff to achieve departmental goals, ensuring a collaborative and high-performance working environment.
• Competency in strategic planning, executing departmental business strategies, and aligning operations with company objectives for sustainable growth.
• Demonstrated experience in staff development, including coaching, mentoring, and identifying growth opportunities for team members.
• Solid skills in performance management, utilizing data-driven methods to monitor, evaluate, and improve employee and departmental performance.
• Effective operations management skills, ensuring smooth workflow, stock management, and adherence to company policies and processes.
• Excellent communication and interpersonal abilities, fostering strong customer and team relationships while efficiently handling escalations.
• Analytical mindset with the ability to assess complex situations, make sound decisions, and respond agilely to dynamic retail environments.
  
  

• Oversee the end-to-end operations of assigned department(s), ensuring optimal product availability, visual merchandising, and superior customer service delivery.
• Lead, train, and mentor staff to ensure productivity, compliance with organizational standards, and continuous professional development.
• Execute strategic business plans for the department by analyzing market trends, customer preferences, and aligning with organizational objectives.
• Drive sales targets, monitor stock levels, and implement measures for inventory accuracy, loss prevention, and wastage control.
• Ensure implementation and adherence to company policies, safety standards, and operational protocols within the department.
• Evaluate employee performance, provide regular feedback, and administer incentive or corrective actions as required.
• Resolve customer queries and complaints efficiently, ensuring high levels of satisfaction and repeat patronage.
• Prepare and submit operational and sales reports, contributing insights for department improvements and business growth.