Department Manager - Apparel

Company Overview

Reliance Retail, Indias largest and fastest-growing retailer, boasts a diverse omni-channel presence and network of 15,000+ stores across 7,000+ cities. Renowned for innovative retail concepts and exceptional shopping experiences, Reliance Retail serves over 193 million customers nationwide, offering a broad selection of fashion, lifestyle, and other essential products.

Job Overview

The Department Manager Apparel at Reliance Retail is a full-time, mid-level position, located in Thiruvananthapuram and Kottayam. The role focuses on managing all apparel department operations, ensuring outstanding customer satisfaction, leading a dynamic team, and achieving sales targets. Maximum required work experience is 6 years.

Qualifications And Skills

• Team Leadership (Mandatory skill): Demonstrated ability to lead, motivate, and develop store teams to achieve performance objectives efficiently and effectively.
• Visual Merchandising: Proficient in implementing and maintaining attractive apparel displays, ensuring merchandise is presented according to brand guidelines for maximum appeal.
• Retail Operations: Solid understanding of daily store operations, including inventory management, replenishment, and adherence to standard operating procedures.
• Customer Service: Proven capacity to deliver outstanding customer experiences by resolving queries, addressing complaints, and ensuring a seamless shopping journey for all customers.
• Sales Forecasting: Experience in analyzing sales patterns, setting sales goals, and developing strategies to maximize business opportunities within the apparel department.
• Staff Training: Skilled in onboarding, coaching, and providing ongoing training to staff to boost team performance and ensure compliance with operational standards.
• Analytical Thinking: Ability to monitor sales trends, evaluate department performance, and use data-driven insights to improve profitability and store efficiency.
• Effective Communication: Strong interpersonal and verbal communication skills for successful collaboration with team members, senior management, and customers.
  
  

• Manage the daily operations and performance of the Apparel department to maximize sales, profitability, and customer satisfaction.
• Lead, motivate, and develop department staff by setting clear goals and providing guidance, training, and performance feedback.
• Oversee the execution of visual merchandising strategies to create appealing displays and maintain brand consistency.
• Monitor stock levels, coordinate with inventory control teams for replenishment, and execute inventory checks to minimize loss.
• Develop and implement sales forecasting and business improvement strategies, ensuring alignment with company objectives.
• Ensure compliance with standard operating procedures, company policies, and regulatory requirements within the department.
• Handle customer inquiries, feedback, and complaints professionally to enhance customer loyalty and drive repeat business.
• Conduct regular staff meetings and training sessions to keep the team updated on product knowledge, processes, and promotions.