Guest Service Associate

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.�

Job Objective

As a Guest Service Associate in the Food & Beverage Department, you will be responsible for delivering exceptional dining experiences that reflect the standards of a luxury five-star resort. The role requires a warm, professional, and personalized approach to service, ensuring guest satisfaction while creating memorable experiences.

Essential Job Tasks

Areas of Responsibility

Key Responsibilities

Guest Service Excellence

1. Welcome guests courteously and escort them to the outlet and their tables as required.
2. Provide attentive, personalized, and anticipatory service throughout the dining experience.
3. Build positive guest relationships and handle requests, preferences, and special occasions efficiently.
4. Ensure all guest concerns are resolved promptly and professionally.

Food & Beverage Service

1. Present menus, explain dishes, ingredients, preparation methods, and make recommendations.
2. Take food and beverage orders accurately and enter them into the POS system.
3. Serve food and beverages according to established luxury hospitality standards.
4. Maintain excellent product knowledge, including menu items, wines, cocktails, and resort promotions.
5. Upsell menu items and special offerings to maximize guest satisfaction and revenue.

Operational Responsibilities

1. Set up, maintain, and clear restaurant tables as per resort standards.
2. Ensure cleanliness and hygiene of all dining areas, service stations, and equipment.
3. Follow sequence of service and standard operating procedures.
4. Coordinate effectively with kitchen and bar teams to ensure seamless service delivery.
5. Participate in banquet functions, private dining events, outdoor experiences, and special resort events.

Quality & Safety

1. Adhere to food safety, hygiene, and HACCP standards.
2. Maintain grooming and appearance according to luxury resort guidelines.
3. Follow health, safety, and emergency procedures at all times.

Guest Experience Enhancement

1. Create memorable dining experiences by showcasing local hospitality.
2. Assist in organizing unique dining, bonfires, and special outdoor culinary experiences.
3. Pay attention to guest preferences and communicate them within the team for personalized service.

Required Qualifications

Diploma/Degree in Hospitality Management, Hotel Management, or a related field preferred

Work Experience

1. 1-2 years of experience in Food & Beverage Service within luxury hotels, resorts.
2. Fresh hospitality graduates with excellent communication skills may also be considered.

Languages Needed in Position

Key Interfaces- External

Key Interfaces- Internal

1. Excellent communication and interpersonal skills.
2. Strong guest-service orientation and attention to detail.
3. Positive attitude and pleasant personality.
4. Ability to work in a fast-paced environment.
5. Team player with a passion for hospitality.
6. Good knowledge of food and beverage service standards.
7. Fluency in English; additional languages are an advantage.

Behavioural Competencies

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.