Back to listing

Team Lead - Inbound Contact Centre Thane

Talentmate

India

25th October 2026

2610-59397-447

Job Description

Manage bank staff and outsourced staff

Responsibilities

Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process)
Must have indepth knowledge of functioning of inbound and outbound contact centre
Vendor Management, billing
Must have experience in cross selling, sales target ,manage service levels, escalation handling, complaint management.
Good knowledge of training and quality, NPS required
Knowledge of handling inbound emails and chat teams preferred.

Qualifications

Experience Range : 5 to 10 Years

Qualifications :
Graduate (Any Specialisation)
Post Graduate (Any Specialisation)

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Thane ,Maharashtra
Company Website:	www.csb.bank.in	Job Function:	Call Center Operations
Company Industry/ Sector:	Banking

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.