Program Manager

Responsibilities

• As our Program Manager, you own the crown jewels: our highest-value enterprise accounts. You are the bridge between visionary technology and global execution, driving the Project Management Office (PMO) standards that ensure client success.
• Lead the Vanguard: Spearhead end-to-end implementation for high-ticket clients, ensuring our solutions become the heartbeat of their global supply chain management strategy.
• Consult and Conquer: Act as a senior consultant, mapping complex SOPs and identifying strategic gaps to turn logistical nightmares into streamlined operations.
• Command the Room: Foster deep, long-term relationships with CXOs and COOs, serving as their trusted advisor and leading the change management required for digital adoption.
• Shape the Product: Be the "Innovation Catalyst. " Your boots-on-the-ground insights will directly influence our product roadmap, fueling the next generation of GoComet features.
  
  

• End-to-End Leadership: Oversee the full project lifecycle for high-ticket enterprise clients, ensuring alignment with large-scale corporate objectives.
• Process Architecture: Map complex global logistics processes (SOPs, flowcharts) and align them with GoComets multimodal platform.
• Gap and Risk Analysis: Conduct deep-dive gap analyses and provide strategic recommendations to enhance operational efficiency for global enterprises.
  
  

• C-Level Engagement: Foster and maintain long-term relationships with CXOs, COOs, and senior supply chain heads.
• Onboarding and Health: Serve as the primary point of contact for enterprise stakeholders, monitoring account health scores and driving high-level product adoption.
• Value Realization: Proactively identify business challenges and provide data-driven solutions to maximize the clients ROI and long-term value realization.
  
  

• Executive Reporting: Provide high-level monthly and quarterly status updates to internal leadership and client stakeholders.
• Metric Tracking: Manage key performance indicators (KPIs), including implementation success rates and project delivery quality.
• Innovation Catalyst: Work cross-functionally with Product and Tech teams to funnel enterprise-level feedback into the product roadmap.
  
  

• You thrive in high-pressure environments and possess the "emotional intelligence" to navigate complex corporate structures with ease.
• The Veteran: You bring 5+ years of experience in program management or management consulting, specifically within enterprise software and SaaS environments.
• The Strategist: You have a mastery of project methodologies (JIRA, Asana, and Trello) and a data-driven mind that finds the "story" inside complex data sets.
• The Communicator: You possess elite stakeholder management skills and can present high-level insights to executive audiences with confidence.
• The Toolmaster: You are highly proficient in MS Excel and enterprise documentation. Bonus Points
• Deep expertise in the global logistics and supply chain management industry.
• Proven track record in digital transformation or business process automation for Fortune 500 companies.
• Familiarity with CRM ecosystems such as Salesforce, HubSpot, or Zoho.