Operations Specialist - Retail Assets Operations

Job Requirements

Job Title: Operations Specialist - Retail Assets Operations

Department/Function: Operations

Job Purpose

We are looking for an Operations Specialist – Retail Assets Operations (E) to join our Loan Servicing – Retail Asset Operations team. This role is responsible for managing loan servicing activities such as EMI repayments, record management, pre-closure processes, loan cancellations, and service request tracking. The ideal candidate will ensure timely resolution of service requests, drive digital system integrations, and support process improvements and automation initiatives.

Roles & Responsibilities

• Manage loan servicing processes including EMI repayments, pre-closures, loan cancellations, and related activities.
• Track and ensure timely closure of service requests within defined turnaround time (TAT).
• Operate and manage FinnOne Loan Management System or similar LMS platforms, including termination and closure applications.
• Communicate effectively with collection and customer service teams across India.
• Drive digital system integrations across multiple applications.
• Create and execute test scenarios for system enhancements and developments.
• Lead and manage a team of 5–10 employees, including both on-roll and outsourced staff.
• Collaborate with internal stakeholders to define and implement system requirements.
• Monitor and drive quality and SLA adherence within the unit.
• Promote automation and process improvement initiatives.
• Ensure compliance with audit requirements and manage audit processes effectively.
• Serve as a subject matter expert for projects related to recurring payments, BRD preparation, sprint planning, and system testing.
• Utilize tools such as SAS, Visio, and PowerPoint for project tracking and documentation.
• Demonstrate knowledge of digital integrations, NPCI products, and mandate management systems.
• Be proficient in FinnOne or other lending systems, including API integrations.
  
  

Educational Qualifications

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 5 - 10 years of relevant experience

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