MI Analyst

About WTW: 

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.

About Team:

The Know Your Customer Operations is the central team which conducts Anti Money Laundering checks and supports the due diligence requirements for the Group. The verification of client / customers is undertaken to mitigate the reputational risks/financial losses that might occur by conductingbusiness with fraudulent clients hence requiring a lot of data reporting and analysis.

About the Role:

We are seeking a detail-oriented and analytical Management Information Analyst to support the data and reporting function within our Know Your Customer Operations team.

This role is responsible for delivering accurate management information, maintaining reporting systems, analysing operational data and providing insights that support strategic decision-making. You will work closely with stakeholders across multiple regions to ensure reporting requirements are met, drive continuous improvement initiatives and support ongoing technology and process enhancements.

This is an excellent opportunity for a data professional who enjoys working with large datasets, developing reporting solutions and contributing to operational excellence.

Roles and Responsibilities:

Reporting and Analytics

• Produce and distribute recurring management reports accurately and within agreed timelines.
• Deliver key operational and performance metrics for internal and external stakeholders.
• Analyse data trends and provide meaningful insights and recommendations to support decision-making.
• Participate in stakeholder discussions to review reporting performance and identify opportunities for improvement.
• Ensure reporting frameworks remain relevant and adaptable to business needs.

Data Management

• Support, maintain and enhance existing management information systems.
• Collect, validate and manage data from multiple sources while ensuring data accuracy and integrity.
• Maintain historical reporting data and ensure appropriate documentation is available.
• Develop and update process documentation to support operational continuity and system maintenance.

Projects and Change Initiatives

• Support work transition and transformation projects.
• Contribute to compliance-related reporting requirements.
• Assist in the implementation of reporting and technology enhancements.
• Support change management activities associated with new reporting solutions and systems.

Operational Excellence

• Analyse business information to identify opportunities for process improvement and increased efficiency.
• Develop and maintain capacity forecasting models.
• Support business initiatives that drive operational effectiveness and continuous improvement.
• Optimise data processes and reporting methodologies.

Stakeholder Management

• Build effective relationships with internal and external stakeholders.
• Participate in stakeholder meetings and provide reporting expertise.
• Ensure clear, consistent and professional communication across all stakeholder groups.