Invoice Processing Executive

Role Purpose

The Invoice Processing executive will be responsible for the accurate and timely processing of supplier invoices received through digital and manual channels. The role will focus on invoice validation, matching, approvals, discrepancy resolution, tracking and ensuring invoices are processed within defined SLAs to support timely supplier payments.

Key Responsibilities

• Receive, review and process supplier invoices received through digital channels.
• Validate invoices against Purchase Orders (POs), contracts, SOWs, receipts, cost centers, GL codes and applicable approval requirements.
• Perform 2-way / 3-way matching, where applicable, and identify mismatches or missing information.
• Check invoices for accuracy, completeness, duplicate submissions, tax details, payment terms and required supporting documentation.
• Route invoices to the appropriate business owner, budget owner or Finance approver based on the defined approval matrix.
• Follow up with stakeholders on pending approvals, missing information and invoice discrepancies.
• Coordinate with suppliers to resolve issues related to PO numbers, pricing, quantities, taxes, payment terms and invoice documentation.
• Process invoices covering multiple cost centers, legal entities and business functions, ensuring appropriate approvals are obtained.
• Monitor invoice queues and ensure invoices are processed within agreed SLA / turnaround time (TAT).
• Track pending, rejected and blocked invoices and proactively follow up to minimize invoice aging and payment delays.
• Maintain accurate invoice records and ensure all required documentation and approval trails are available for audit purposes.
• Support month-end and year-end activities by monitoring open invoices, pending approvals and outstanding items.
• Prepare routine reports on invoice volumes, pending invoices, aging, rejections and SLA performance.
• Respond to basic supplier and stakeholder queries related to invoice status and processing.
• Identify recurring invoice-processing issues and suggest opportunities to improve accuracy, turnaround time and process efficiency.
• Support the adoption of digital invoice processing, OCR and workflow-based invoice processing tools, where applicable.
  
  
  

Key Performance Indicators (KPIs)

• Invoice processing within defined SLA / TAT
• Invoice accuracy and first-time-right percentage
• Invoice rejection / exception rate
• Invoice aging and backlog
• Number of invoices processed
• Duplicate invoice identification
• Pending approval turnaround time
• Supplier query resolution time
• Processing productivity
• Quality and accuracy of invoice records
  
  
  

Required Skills & Experience

• 2–5 years of experience in invoice processing, Accounts Payable (AP), P2P, Finance Operations or a similar transactional operations role.
• Hands-on experience in supplier invoice processing and validation.
• Understanding of the Procure-to-Pay (P2P) process.
• Basic understanding of POs, contracts, SOWs, cost centers, GL codes and approval workflows.
• Good Excel skills, including filters, sorting, pivot tables and VLOOKUP/XLOOKUP.
• Strong attention to detail and ability to process high volumes of invoices accurately.
• Good written and verbal communication skills.
• Strong follow-up and coordination skills.
• Ability to work with Finance, Procurement, Business stakeholders and suppliers.
• Ability to manage multiple priorities while meeting defined processing SLAs.
  
  
  

Preferred Skills

• Experience with Invoice processing
• Exposure to OCR, digital invoice processing or workflow-based invoice processing.
• Experience working in a global shared services, GBS, GCC or procurement operations environment is added advantage
• Experience handling multi-entity or international invoices.
• Working exposure to global suppliers
• Basic understanding of DOA / approval matrices.
• Experience with invoice exception management and resolution.
  
  
  

Ideal Candidate Profile

The ideal candidate should be detail-oriented, process-driven and comfortable working with high invoice volumes. The individual should have strong follow-up skills, be able to independently resolve routine invoice exceptions and effectively coordinate with suppliers, Finance, Procurement and business stakeholders.

This is primarily a transactional invoice-processing role, with a focus on accuracy, productivity, SLA adherence and timely resolution of invoice exceptions.

Education

Bachelor's degree in Commerce, Finance, Accounting, Business Administration or a related discipline.

Preferred: Relevant experience in Accounts Payable, P2P or invoice processing.

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